Asian Services In Action, Inc. (ASIA), which serves the immigrant and refugee communities in Northeast Ohio through its culturally and linguistically focused community health centers and social services, cautions everyone to ascertain the facts about the coronavirus and to not give in to rumors nor perpetuate prejudice toward Asian Americans.
ASIA has been working in close partnership with local public health officials as well as the CDC to provide testing – and now vaccination – for the community. Like other health systems, ASIA has adopted a universal precautionary screening procedure to evaluate all of its patients for potential coronavirus. ASIA is also reminding all of our patients and clients to exercise proper handwashing and to cover a cough or sneeze. These are steps that should be taken in case of any illness to avoid infecting others, whether with the flu or a cold.
ASIA has been made aware of an increase in suspicion and mistreatment of Asian Americans and, in particular, of Chinese Americans in Northeast Ohio. We urge people not to let unfounded fears fan flames of bias against anyone of Asian descent.
ASIA is asking everyone to rely on legitimate announcements from the CDC and other official public health agencies. Spreading misinformation of any type makes all of us less safe. Any anti-Asian racism, profiling or discrimination targeting our Asian American and Chinese American friends, neighbors and businesses harms all of our communities.
As we navigate through this unprecedented global health pandemic, we are doing our best to respond to ongoing changes while balancing the community needs and the safety of all. At Asian Services in Action (ASIA), our priority will always be keeping everyone safe and healthy.
We are following guidance from the Centers for Disease Control (CDC), the Ohio Health Department and the Center for Health Affairs. During this challenging time, we will be rescheduling appointments and adjusting the delivery of our services to minimize the community spread of COVID-19. Here are some important new protocols that we have implemented:
- We will no longer be accepting walk-in appointments.
- ASIA’s Social Services (SS) Case Workers will be conducting appointments over the phone and email whenever possible. Please call your case worker if you have any questions. SS Cleveland: 216-881-0330; SS Akron: 330-535-3263
- Although ASIA’s International Community Health Center (ICHC) locations in Cleveland and Akron will remain open to provide primary care for our patients, anyone with symptoms of respiratory illness (fever, cough, shortness of breath) or a sore throat will be advised to stay at home and call ICHC to receive further instructions. If you are not sure what to do, please call ICHC before coming to the office. ICHC Cleveland: 216-361-1223; ICHC Akron: 234-312-3607
Please be advised that we do not have testing kits for COVID-19. If you feel that you have moderate to severe symptoms and need to be evaluated for the coronavirus, please call ICHC to be guided through the procedure for testing by our partner hospital systems.
Additionally, we have postponed or suspended the following activities and events:
- Grand Opening / Ribbon Cutting Ceremony for ICHC Cleveland scheduled for Thursday, March 12, 2020
- In Person Census Assistance is suspended, however, telephone assistance is available – ASIA Cleveland: 216-881-0330; ASIA Akron: 330-535-3263
- National Coalition on Aging (NCOA) Boost Your Budget Week in Akron scheduled for Monday, April 13, 2020
- Mental Health Summit in Cleveland scheduled for Friday, April 17, 2020
- Spring Speaker Series in Akron scheduled for Thursday, May 7, 2020
For more information, coronavirus updates are available from the CDC, at https://www.cdc.gov/coronavirus/2019-ncov/index.html, and from the Ohio Health Department, at https://coronavirus.ohio.gov/wps/portal/gov/covid-19/.
Thank you for your continuous support and cooperation. We will get through these challenges together.
UPDATED APRIL 2020
Apex Fund for Economic Opportunities
- Assisting small businesses impacted by COVID-19
- Legal, medical advocacy
- Case management (telephonic and in-person when necessary)
- Crisis Intervention
- Hotline still active
- Assisting with benefits
- Client material assistance
- Accepting new referrals
- Accepting new referrals
- Contingent upon the Courts
- Case management
Children Youth & Family Services
- READY Program: Hiatus. Currently no home visits.
- CAM Program:
- After-School Program: No face to face programming. Staff doing wellness calls, assisting students with online assignments, and fulfilling tasks and addressing concerns from teachers and parents.
- Parenting Program: No face to face programming. Staff doing wellness calls to parents and children.
- ICEP Program:
- K-5: No face to face programming. Staff doing wellness calls.
- 6-8: No face to face programming. Staff doing wellness calls, academic assistance, holding office hours via Zoom for students.
- 9-12: No face to face programming. Staff doing wellness calls, academic assistance, holding office hours via Zoom, providing “LIVE Facebook” educational sessions through the ICEP Facebook Group Page.
Interpreting & Translation Services
- Interpreting and Translation services department is still operating during the COVID-19 crisis. We emailed our clients on March 24 that we are here to support them and the communities during this challenging time. Video conference calls will be implemented as alternative to in person services.
- Accepting new referrals
- All of our services are still available, over the telephone and through teleconferencing technology.
- Case management and education includes
- ACA (Marketplace)
- Cash Assistance (TANF)
- Census questionnaire assistance and education
- Disability Benefit
- Emergency Food Pantry (pick up and delivery)
- Electric Conservation Program
- Free phone – Safelink
- Low Income Subsidy (LIS)
- Medicare Saving Program
- My Care Ohio
- Ohio Best Rx
- Disaster loans Program e.g. ( EIDLs( Loan, grant); SBA, PPP referral
- Social Security Retirement
- Senior Homeowner Assistance Program
- Supplemental Security Income
- AFEO small business Technical Support and microloan
- Unemployment Insurance
- SNAP (Food stamp)
- LIHEAP (Low Income Home Energy Assistance Program)
- PIPP (Percentage of Income Payment Plan Plus (PIPP)
- Home Weatherization Assistance Program (HWAP)
- Homestead Property tax exemption
- Homestead Water
- Prevention, Retention Contingency (PRC)
- Waste Collection Fee Exemption
- Water & Sewer Affordability Program
- WorkForce Development
- Refugee Individual Development Account
- Refugee Youth Mentoring Program
- Weekly wellness call for seniors
- Credit Building
- Lending Circle
- Financial Capability Coaching
- Housing Counseling
- Home-buying Counseling
- Post-Purchase Counseling
- Foreclosure Prevention
- Rental Counseling