Covid-19 Update

A message from ASIA’s CEO regarding COVID-19

March 17, 2020

As we navigate through this unprecedented global health pandemic, we are doing our best to respond to ongoing changes while balancing the community needs and the safety of all.  At Asian Services in Action (ASIA), our priority will always be keeping everyone safe and healthy.

We are following guidance from the Centers for Disease Control (CDC), the Ohio Health Department and the Center for Health Affairs. During this challenging time, we will be rescheduling appointments and adjusting the delivery of our services to minimize the community spread of COVID-19.  Here are some important new protocols that we have implemented:

  • We will no longer be accepting walk-in appointments.
  • ASIA’s Social Services (SS) Case Workers will be conducting appointments over the phone and email whenever possible.  Please call your case worker if you have any questions. SS Cleveland: 216-881-0330; SS Akron: 330-535-3263
  • Although ASIA’s International Community Health Center (ICHC) locations in Cleveland and Akron will remain open to provide primary care for our patients, anyone with symptoms of respiratory illness (fever, cough, shortness of breath) or a sore throat will be advised to stay at home and call ICHC to receive further instructions. If you are not sure what to do, please call ICHC before coming to the office. ICHC Cleveland: 216-361-1223; ICHC Akron: 234-312-3607

Please be advised that we do not have testing kits for COVID-19.  If you feel that you have moderate to severe symptoms and need to be evaluated for the coronavirus, please call ICHC to be guided through the procedure for testing by our partner hospital systems.

Additionally, we have postponed or suspended the following activities and events:

  • Grand Opening / Ribbon Cutting Ceremony for ICHC Cleveland scheduled for Thursday, March 12, 2020
  • In Person Census Assistance is suspended, however, telephone assistance is available – ASIA Cleveland: 216-881-0330; ASIA Akron: 330-535-3263
  • National Coalition on Aging (NCOA) Boost Your Budget Week in Akron scheduled for Monday, April 13, 2020
  • Mental Health Summit in Cleveland scheduled for Friday, April 17, 2020
  • Spring Speaker Series in Akron scheduled for Thursday, May 7, 2020

For more information, coronavirus updates are available from the CDC, at, and from the Ohio Health Department, at

Thank you for your continuous support and cooperation. We will get through these challenges together.


Elaine Tso, Esq.


As COVID-19 (“Novel Coronavirus”) continues to spread and impact more countries around the globe, we want to remind you of the two most important areas for you to consider to protect yourself, your loved ones, and your community:

Personal Hygiene – COVID-19 is a respiratory virus and the same preventative measures as the flu should be taken:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Cover a cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid shaking hands, and use a barrier such as a tissue when touching public surfaces (e.g., bathroom door handles).
  • If you are not feeling well with cold, flu or other symptoms – contact your primary care provider, and STAY HOME from school or work.

Personal Preparedness – we are already starting to see effects in certain industries where the supply chain of goods, transportation, and travel have been impacted. Now is the time to:

  • Review your household preparedness. We recommend you follow the same suggestions shown here for earthquake preparedness kits.
  • Attempt to obtain several months’ supply of any critical medications.
  • Think about any other critical supply needs, and stock up on them now (please refrain from buying up medical supplies such as N-95 or surgical masks – it’s more important for healthcare workers to continue to have access to them)